Shipping & Returns


Shipping Information

We package all products with great care to ensure they arrive in their usual beautiful condition. Prints are packaged in a protective cello bag within a hard-backed envelope. Greeting cards + gift tags are packaged in a cello bag within a bubble-wrapped envelope.

The lead time for orders from receipt is 2-5 days.

We currently ship with Royal Mail. All UK orders are sent 1st Class and should arrive within 2-4 days of posting, whilst international orders are sent International Tracked and Signed and should arrive 10-14 days of posting, location depending. 

UK // Prints- £3

      Greeting Cards and Gift Tags- £1.50

INTERNATIONAL // Prints - £9

                 Greeting Cards and Gift Tags - £7

If you would prefer another postal service, please email before ordering.

Any customs tax/duty charges incurred from shipping items overseas are the responsibility of the customer. 

Occasionally there can be unexpected delays during transit, which are beyond our control. Please allow up to 21 days after dispatch before contacting us about missing orders.


Returns & Exchanges

If you wish to return an item, please contact LH design within 14 days of receiving your order
(or within 14 days of the date of the first delivery attempt). 

Items must be returned in an unused, saleable condition, with all original packaging, within 30 days for a refund, credit note or exchange. We cannot refund the original postage on returned items.

Return shipping is covered by the customer, unless the item is faulty. 

Proof of postage must be obtained when returning an item to LH design, refunds cannot be made on lost returns without proof of postage.

LH design
14 Little East Street
Lewes, East Sussex, BN7 2NU

EXCLUSIONS

- Custom made/personalised items are non returnable.

- Items bought as 'seconds' or from a 'sale' are non-returnable.